ClayTech.Host Policies

Welcome to ClayTech.Host, a division of ClayTech Global Inc. Your trust means everything to us. We are committed to providing secure, reliable, and transparent services that help you bring your business online with confidence. By using our website, hosting packages, and related services, you agree to the policies outlined below. These guidelines are designed to protect both you as our customer and us as your provider.

Privacy Policy – ClayTech Host

Your privacy matters to us. ClayTech.Host collects only the information necessary to deliver our services and provide you with the best possible experience.

What we collect:

• Contact details such as your name, email address, phone number, and billing information.

• Account details needed to set up your hosting and domain.

• Technical data such as IP addresses, login activity, and browser type for security and troubleshooting.

How we use it:

• To process payments and manage your account.

• To provision and maintain your hosting, email, and domain services.

• To improve our website and services through analytics and performance tracking.

• To communicate with you about updates, invoices, or support.

Your rights:

• You can request a copy of your data.
• You can update or correct your personal details.
• You can ask us to delete your information where legally possible.

We use secure, third-party payment processors. Your payment details (credit card numbers, etc.) are never stored on our servers. We never sell or rent your personal information to outside parties.

📩 For privacy-related requests, email: support@claytech.host

Terms of Service

By creating an account and using our services, you agree to the following terms:

• Account Security: You are responsible for maintaining the confidentiality of your login details and for all activities under your account.
• Payments: Hosting, domains, and other services are billed on a recurring basis (monthly or annually) until cancelled. Late or failed payments may result in suspension.
• Acceptable Use: Services may not be used for spam, malware, phishing, illegal downloads, or any activity that violates the law or harms other users.
• Intellectual Property: The content you upload remains your property. However, ClayTech Global retains all rights to our platform, hosting infrastructure, tools, and branding.
• Termination: We reserve the right to suspend or terminate accounts that violate these terms, misuse resources, or pose security risks.

Refund & Cancellation Policy

We aim for full transparency in our billing and refund process:

• Hosting Services: You may request a full refund within 30 days of purchase if you are not satisfied.
• Domains: All domain name purchases are non-refundable, as they are registered instantly with global registries.
• Cancellations: You may cancel your hosting plan at any time through your client portal. Your service will remain active until the end of the billing cycle.

Delivery of Services

ClayTech.Host provides digital services only. That means:

• Hosting accounts, domain names, and business email accounts are automatically provisioned and delivered electronically (usually within minutes).

• All login credentials, cPanel details, and WordPress access information will be emailed to the address you used during signup.

• If you do not receive your access email, please check your spam folder or contact our support team.

Cookie Policy

• ClayTech.Host uses cookies to ensure our site works properly and to give you the best browsing experience.
• Essential Cookies: Required for site security, login, and shopping cart functions.
• Analytics Cookies: Help us understand traffic, improve website speed, and enhance usability.
• Preference Cookies: Remember your settings, language, and preferences.
• You can disable or manage cookies directly in your browser settings.

Dispute Resolution

• We work hard to resolve any concerns quickly and fairly.
• Contact us first at support @claytech.host with your issue.
• If unresolved, the matter may be escalated to ClayTech Global management.
• If still unresolved, disputes will be handled through mediation or binding arbitration, under the laws of [Insert your State/Country jurisdiction].

Accessibility Statement

• ClayTech.Host is committed to making our website and services accessible to everyone, including users with disabilities.
• We follow the Web Content Accessibility Guidelines (WCAG 2.1) as much as possible.
• Features include text alternatives for images, keyboard navigation support, and screen reader compatibility.
• We are continuously improving accessibility and welcome your feedback.
• 📩 If you encounter accessibility barriers, please reach out to us at support@claytech.host.

Contact Us

We’re here to serve you. For any questions, requests, or concerns, please reach out anytime:

📧 Email: support@claytech.host
🌐 Website: www.claytech.host